24×7 Help

24×7 Help Description

24×7 Help Screenshot 124×7 Help is a Potentially Unwanted Program that claims to provide premium technical support on-demand. However, once 24×7 Help is installed, the bulk of 24×7 Help’s functions specialize in promoting other PUPs through a Windows taskbar shortcut. Since 24×7 Help’s technical assistance features are negligible and 24×7 Help has a history of requesting you to install applications that provide intentionally inaccurate system information, SpywareRemove.com malware analysts suggest removing 24×7 Help and any software related to 24×7 Help with legitimate anti-malware software.

24×7 Help: Less Help Than Harm for Your PC’s Stability

Typically, 24×7 Help is installed in a bundled package with other freeware programs (in the style of PUP.BundleInstaller.BI or SoftwareBundler:Win32/Lolliport), in most cases, without your consent. Once installed, 24×7 Help may refuse to be removed by normal software uninstall methods and will display a taskbar shortcut on your PC continuously. This taskbar provides a premium phone number for supposedly Microsoft-trained technical assistance, but 24×7 Help’s primary purpose is to encourage the installation of software from PCRX.com, including a range of semi-legitimate and outright fraudulent utilities such as:
  • PCRx Registry Cleaner, which detects fake and exaggerated Registry problems.

    » Learn more about SpyHunter's Spyware Detection Tool
    and steps to uninstall SpyHunter.

    It also claims to be able to improve the performance of your PC and your browser in particular, despite not having any such capabilities.
  • Web Security Guard, a malicious website-blocking utility that uses a database with frequently inaccurate listings and often installs additional Potentially Unwanted Programs automatically.

Getting Help from Your Troubles with 24×7 Help

Unless you have very specific and well thought-out reasons for keeping them on your computer, PUPs like 24×7 Help and programs promoted by 24×7 Help should be uninstalled as a matter of course. Fake threat alerts, poor system performance and other general system issues are likely to plague any PC dealing with 24×7 Help and other unimpeded Potentially Unwanted Programs, although 24×7 Help is not a security hazard in the same fashion as a backdoor Trojan, worm or banking Trojan. Despite its claims of providing useful technical support functions, 24×7 Help is little better than adware and the products 24×7 Help promotes always should be considered of poor benefit to your computer.

Since 24×7 Help doesn’t uninstall itself through the Control Panel like a benign application, SpywareRemove.com malware experts encourage using anti-malware software to delete 24×7 Help as easily as possible. You also should consider enacting in-depth anti-malware scans in any scenario where 24×7 Help was placed on your computer without your consent – since this drive-by-download may have installed other PC threats along with 24×7 Help.


VCS/Instruction.PEEPOCheck [Antiy-AVL]Packed.Win32.Obfuscated.10!O [CMC]Win64/24x7Help.A [ESET-NOD32]a variant of Win32/24x7Help.B [ESET-NOD32]Win32/24x7Help.A [ESET-NOD32]HeurEngine.ZeroDayThreat [PCTools]HV_ZYX_CA232788.TOMC [TrendMicro-HouseCall]HV_ZYX_BL1302DF.TOMC [TrendMicro-HouseCall]Trojan.Malware.Win32.xPack.i [ByteHero]Trojan.Win32.Heur.089 [ByteHero]

More aliases (12)

24×7 Help Automatic Detection Tool (Recommended)

Is your PC infected with 24×7 Help? To safely & quickly detect 24×7 Help we highly recommend you run the malware scanner listed below.

Technical Details

File System Modifications

Tutorials: If you wish to learn how to remove malware components manually, you can read the tutorials on how to find malware, kill unwanted processes, remove malicious DLLs and delete other harmful files. Always be sure to back up your PC before making any changes.

Registry Modifications

Tutorial: To edit and delete registry entries manually, read the tutorial on how to remove malicious registry entries.

Tip & Warning: Editing and removing the wrong registry keys can severely damage your PC, so remember to backup your Windows Registry! To optimize your Windows Registry and speed up your PC, download RegHunter's registry cleaner.
  • The following newly produced Registry Values are:
    HKEY..\..\..\..{RegistryKeys}SOFTWARE\Microsoft\Tracing\App24x7Help_RASAPI32SOFTWARE\Microsoft\Tracing\App24x7Help_RASMANCSSOFTWARE\Microsoft\Windows\CurrentVersion\Run, value: 24x7HELPSOFTWARE\Wow6432Node\Microsoft\Tracing\24x7help_RASAPI32SOFTWARE\Wow6432Node\Microsoft\Tracing\App24x7Help_RASMANCSSOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run, value: 24x7HELPSOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{A957F04C-49F4-4375-8C8A-D04B769EFE47}_is1SYSTEM\ControlSet001\services\24x7HelpSvc
  • The following CLSID's were detected:
    HKEY..\..\{CLSID Path} {865D7100-82C7-42F4-9C06-860DEC0871B2}

Additional Information

  • The following messages's were detected:
    # Message
    124×7 Help emergency computer assistance
    OurMicrosoft trained technicians are stating by reading to help you resolve all your PC issues and more.
    Receive instant,friendly support service for issues with your computer, network, software printer and more.
Posted: August 20, 2013 | By
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Threat Metric
Threat Level: 1/10
Detection Count: 1,321,087

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