24×7 Help
Posted: August 20, 2013
Threat Metric
The Threat Meter is a malware assessment that SpywareRemove.com's research team is able to
give every identifiable malware threat. Our Threat Meter includes several criteria based off of
specific malware threats to value their severity, reach and volume. The Threat Meter is able to give
you a numerical breakdown of each threat's initial Threat Level, Detection Count, Volume Count,
Trend Path and Percentage Impact. The overall ranking of each threat in the Threat Meter is a basic
breakdown of how all threats are ranked within our own extensive malware database. The scoring for
each specific malware threat can be easily compared to other emerging threats to draw a contrast in
its particular severity. The Threat Meter is a useful tool in the endeavor of seeking a solution to
remove a threat or pursue additional analytical research for all types of computer users.
The following fields listed on the Threat Meter containing a specific value, are explained in detail below:
Threat Level: The threat level scale goes from 1 to 10 where 10 is the highest level of severity and 1 is the lowest level of severity. Each specific level is relative to the threat's consistent assessed behaviors collected from SpyHunter's risk assessment model.
Detection Count: The collective number of confirmed and suspected cases of a particular malware threat. The detection count is calculated from infected PCs retrieved from diagnostic and scan log reports generated by SpyHunter.
Volume Count: Similar to the detection count, the Volume Count is specifically based on the number of confirmed and suspected threats infecting systems on a daily basis. High volume counts usually represent a popular threat but may or may not have infected a large number of systems. High detection count threats could lay dormant and have a low volume count. Criteria for Volume Count is relative to a daily detection count.
Trend Path: The Trend Path, utilizing an up arrow, down arrow or equal symbol, represents the level of recent movement of a particular threat. Up arrows represent an increase, down arrows represent a decline and the equal symbol represent no change to a threat's recent movement.
% Impact (Last 7 Days): This demonstrates a 7-day period change in the frequency of a malware threat infecting PCs. The percentage impact correlates directly to the current Trend Path to determine a rise or decline in the percentage.
The following fields listed on the Threat Meter containing a specific value, are explained in detail below:
Threat Level: The threat level scale goes from 1 to 10 where 10 is the highest level of severity and 1 is the lowest level of severity. Each specific level is relative to the threat's consistent assessed behaviors collected from SpyHunter's risk assessment model.
Detection Count: The collective number of confirmed and suspected cases of a particular malware threat. The detection count is calculated from infected PCs retrieved from diagnostic and scan log reports generated by SpyHunter.
Volume Count: Similar to the detection count, the Volume Count is specifically based on the number of confirmed and suspected threats infecting systems on a daily basis. High volume counts usually represent a popular threat but may or may not have infected a large number of systems. High detection count threats could lay dormant and have a low volume count. Criteria for Volume Count is relative to a daily detection count.
Trend Path: The Trend Path, utilizing an up arrow, down arrow or equal symbol, represents the level of recent movement of a particular threat. Up arrows represent an increase, down arrows represent a decline and the equal symbol represent no change to a threat's recent movement.
% Impact (Last 7 Days): This demonstrates a 7-day period change in the frequency of a malware threat infecting PCs. The percentage impact correlates directly to the current Trend Path to determine a rise or decline in the percentage.
| Ranking: | 7,561 |
|---|---|
| Threat Level: | 1/10 |
| Infected PCs: | 116,606 |
| First Seen: | July 27, 2012 |
|---|---|
| Last Seen: | October 17, 2023 |
| OS(es) Affected: | Windows |
24x7 Help is a Potentially Unwanted Program that claims to provide premium technical support on-demand. However, once 24x7 Help is installed, the bulk of 24x7 Help's functions specialize in promoting other PUPs through a Windows taskbar shortcut. Since 24x7 Help's technical assistance features are negligible and 24x7 Help has a history of requesting you to install applications that provide intentionally inaccurate system information, SpywareRemove.com malware analysts suggest removing 24x7 Help and any software related to 24x7 Help with legitimate anti-malware software.
24x7 Help: Less Help Than Harm for Your PC's Stability
Typically, 24x7 Help is installed in a bundled package with other freeware programs (in the style of PUP.BundleInstaller.BI or SoftwareBundler:Win32/Lolliport), in most cases, without your consent. Once installed, 24x7 Help may refuse to be removed by normal software uninstall methods and will display a taskbar shortcut on your PC continuously. This taskbar provides a premium phone number for supposedly Microsoft-trained technical assistance, but 24x7 Help's primary purpose is to encourage the installation of software from PCRX.com, including a range of semi-legitimate and outright fraudulent utilities such as:
- PCRx Registry Cleaner, which detects fake and exaggerated Registry problems. It also claims to be able to improve the performance of your PC and your browser in particular, despite not having any such capabilities.
- Web Security Guard, a malicious website-blocking utility that uses a database with frequently inaccurate listings and often installs additional Potentially Unwanted Programs automatically.
Getting Help from Your Troubles with 24x7 Help
Unless you have very specific and well thought-out reasons for keeping them on your computer, PUPs like 24x7 Help and programs promoted by 24x7 Help should be uninstalled as a matter of course. Fake threat alerts, poor system performance and other general system issues are likely to plague any PC dealing with 24x7 Help and other unimpeded Potentially Unwanted Programs, although 24x7 Help is not a security hazard in the same fashion as a backdoor Trojan, worm or banking Trojan. Despite its claims of providing useful technical support functions, 24x7 Help is little better than adware and the products 24x7 Help promotes always should be considered of poor benefit to your computer.
Since 24x7 Help doesn't uninstall itself through the Control Panel like a benign application, SpywareRemove.com malware experts encourage using anti-malware software to delete 24x7 Help as easily as possible. You also should consider enacting in-depth anti-malware scans in any scenario where 24x7 Help was placed on your computer without your consent – since this drive-by-download may have installed other PC threats along with 24x7 Help.
Aliases
VCS/Instruction.PEEPOCheck [Antiy-AVL]PUA.Win32.Packer.BorlandDelphi-9 [ClamAV]
Technical Details
File System Modifications
Tutorials: If you wish to learn how to remove malware components manually, you can read the tutorials on how to find malware, kill unwanted processes, remove malicious DLLs and delete other harmful files. Always be sure to back up your PC before making any changes.
The following files were created in the system:C:\Program Files (x86)\PC Help 24x7\PC Help 24x7.exe
File name: PC Help 24x7.exeSize: 604.44 KB (604440 bytes)
MD5: 078773d79bf884f542442e0477c315ca
Detection count: 11,612
File type: Executable File
Mime Type: unknown/exe
Path: C:\Program Files (x86)\PC Help 24x7\PC Help 24x7.exe
Group: Malware file
Last Updated: November 16, 2022
%PROGRAMFILES(x86)%\24x7Help\App24x7Svc.exe
File name: App24x7Svc.exeSize: 342.6 KB (342608 bytes)
MD5: 7041e9c7dead7072afdd9e25fbd6056c
Detection count: 2,874
File type: Executable File
Mime Type: unknown/exe
Path: %PROGRAMFILES(x86)%\24x7Help
Group: Malware file
Last Updated: May 19, 2014
%PROGRAMFILES(x86)%\24x7Help\App24x7Help.exe
File name: App24x7Help.exeSize: 1.77 MB (1773648 bytes)
MD5: 5df2a10d8b015bc5a49b3d75353e713f
Detection count: 2,811
File type: Executable File
Mime Type: unknown/exe
Path: %PROGRAMFILES(x86)%\24x7Help
Group: Malware file
Last Updated: May 19, 2014
C:\Program Files\24x7Help\App24x7Help.exe
File name: App24x7Help.exeSize: 1.91 MB (1919328 bytes)
MD5: 3dec3b6f1a9de775078e11c6a4261c1e
Detection count: 1,190
File type: Executable File
Mime Type: unknown/exe
Path: C:\Program Files\24x7Help\App24x7Help.exe
Group: Malware file
Last Updated: June 21, 2022
%PROGRAMFILES(x86)%\24x7Help\App24x7Hook64.exe
File name: App24x7Hook64.exeSize: 48.72 KB (48720 bytes)
MD5: 645bee0091b408aa2d8cba1e45e3dd6a
Detection count: 838
File type: Executable File
Mime Type: unknown/exe
Path: %PROGRAMFILES(x86)%\24x7Help
Group: Malware file
Last Updated: April 24, 2014
%PROGRAMFILES(x86)%\24x7Help\App24x7Hook.exe
File name: App24x7Hook.exeSize: 43.6 KB (43600 bytes)
MD5: 0bce7a9c89b3823a57e2a2a35c972ff6
Detection count: 749
File type: Executable File
Mime Type: unknown/exe
Path: %PROGRAMFILES(x86)%\24x7Help
Group: Malware file
Last Updated: May 17, 2014
%PROGRAMFILES(x86)%\24x7Help\App24x7Hook64.exe
File name: App24x7Hook64.exeSize: 48.72 KB (48720 bytes)
MD5: c2b7e58ba68afbb09467272103ffa39e
Detection count: 684
File type: Executable File
Mime Type: unknown/exe
Path: %PROGRAMFILES(x86)%\24x7Help
Group: Malware file
Last Updated: May 17, 2014
%PROGRAMFILES(x86)%\24x7Help\App24x7Hook.exe
File name: App24x7Hook.exeSize: 43.6 KB (43600 bytes)
MD5: 08a1fd05f214f2b3c8f76bfb6a1a7af7
Detection count: 529
File type: Executable File
Mime Type: unknown/exe
Path: %PROGRAMFILES(x86)%\24x7Help
Group: Malware file
Last Updated: May 16, 2014
%PROGRAMFILES(x86)%\24x7Help\App24x7Hook.exe
File name: App24x7Hook.exeSize: 43.6 KB (43600 bytes)
MD5: 390947326420d538985bc9daf632ee38
Detection count: 497
File type: Executable File
Mime Type: unknown/exe
Path: %PROGRAMFILES(x86)%\24x7Help
Group: Malware file
Last Updated: May 10, 2014
C:\Program Files\24x7Help\App24x7Hook.exe
File name: App24x7Hook.exeSize: 43.6 KB (43600 bytes)
MD5: f63fabb14b1fb0f85bf475d605788c06
Detection count: 468
File type: Executable File
Mime Type: unknown/exe
Path: C:\Program Files\24x7Help\App24x7Hook.exe
Group: Malware file
Last Updated: May 29, 2022
%PROGRAMFILES(x86)%\24x7Help\App24x7Hook.exe
File name: App24x7Hook.exeSize: 43.6 KB (43600 bytes)
MD5: a7a114dc2ecf1e3c3992a387ff2560b6
Detection count: 382
File type: Executable File
Mime Type: unknown/exe
Path: %PROGRAMFILES(x86)%\24x7Help
Group: Malware file
Last Updated: May 17, 2014
%PROGRAMFILES(x86)%\24x7Help\App24x7Hook.exe
File name: App24x7Hook.exeSize: 43.6 KB (43600 bytes)
MD5: eaafa940925ad973c45d82863439e73d
Detection count: 370
File type: Executable File
Mime Type: unknown/exe
Path: %PROGRAMFILES(x86)%\24x7Help
Group: Malware file
Last Updated: May 19, 2014
%PROGRAMFILES(x86)%\24x7Help\App24x7Hook.exe
File name: App24x7Hook.exeSize: 43.6 KB (43600 bytes)
MD5: 7abdf01f2dd82963adfcbf5d0fee8366
Detection count: 351
File type: Executable File
Mime Type: unknown/exe
Path: %PROGRAMFILES(x86)%\24x7Help
Group: Malware file
Last Updated: May 17, 2014
%PROGRAMFILES(x86)%\24x7Help\App24x7Hook.exe
File name: App24x7Hook.exeSize: 43.6 KB (43600 bytes)
MD5: f7b495c29a43bb2ab1499abfb58ec092
Detection count: 333
File type: Executable File
Mime Type: unknown/exe
Path: %PROGRAMFILES(x86)%\24x7Help
Group: Malware file
Last Updated: May 15, 2014
%PROGRAMFILES(x86)%\24x7Help\App24x7Hook64.exe
File name: App24x7Hook64.exeSize: 48.72 KB (48720 bytes)
MD5: b54ecbfed579c58cc9f19ddcdf0a9f48
Detection count: 307
File type: Executable File
Mime Type: unknown/exe
Path: %PROGRAMFILES(x86)%\24x7Help
Group: Malware file
Last Updated: May 17, 2014
%PROGRAMFILES(x86)%\24x7Help\App24x7Hook64.exe
File name: App24x7Hook64.exeSize: 48.72 KB (48720 bytes)
MD5: 4609b6099f0c53c9d43c2529256ae514
Detection count: 293
File type: Executable File
Mime Type: unknown/exe
Path: %PROGRAMFILES(x86)%\24x7Help
Group: Malware file
Last Updated: May 18, 2014
%PROGRAMFILES(x86)%\24x7Help\App24x7Hook64.exe
File name: App24x7Hook64.exeSize: 48.72 KB (48720 bytes)
MD5: 62a667cd013a4523c091698e63cf2944
Detection count: 286
File type: Executable File
Mime Type: unknown/exe
Path: %PROGRAMFILES(x86)%\24x7Help
Group: Malware file
Last Updated: April 24, 2014
%PROGRAMFILES(x86)%\24x7Help\App24x7Hook64.exe
File name: App24x7Hook64.exeSize: 48.72 KB (48720 bytes)
MD5: dcc20c78c90050acd4ebaaf9de4fd083
Detection count: 248
File type: Executable File
Mime Type: unknown/exe
Path: %PROGRAMFILES(x86)%\24x7Help
Group: Malware file
Last Updated: July 8, 2020
%PROGRAMFILES(x86)%\24x7Help\App24x7Svc.exe
File name: App24x7Svc.exeSize: 342.6 KB (342608 bytes)
MD5: 0f68e22d72ccb7637d853fb46fb1e25a
Detection count: 166
File type: Executable File
Mime Type: unknown/exe
Path: %PROGRAMFILES(x86)%\24x7Help
Group: Malware file
Last Updated: April 11, 2014
%PROGRAMFILES(x86)%\24x7Help\App24x7Hook.exe
File name: App24x7Hook.exeSize: 43.6 KB (43600 bytes)
MD5: 1d57c79cb468e6ad3ddd31ee655b3f4a
Detection count: 119
File type: Executable File
Mime Type: unknown/exe
Path: %PROGRAMFILES(x86)%\24x7Help
Group: Malware file
Last Updated: August 11, 2013
%PROGRAMFILES(x86)%\24x7Help\App24x7Hook64.exe
File name: App24x7Hook64.exeSize: 48.72 KB (48720 bytes)
MD5: d45501ca8ec5cd118f3732381b0fa0c1
Detection count: 96
File type: Executable File
Mime Type: unknown/exe
Path: %PROGRAMFILES(x86)%\24x7Help
Group: Malware file
Last Updated: April 18, 2014
%PROGRAMFILES(x86)%\24x7Help\App24x7Hook64.exe
File name: App24x7Hook64.exeSize: 48.72 KB (48720 bytes)
MD5: 0436a40373e368453bb536f6089b0eb9
Detection count: 35
File type: Executable File
Mime Type: unknown/exe
Path: %PROGRAMFILES(x86)%\24x7Help
Group: Malware file
Last Updated: June 23, 2013
More files
Registry Modifications
The following newly produced Registry Values are:
CLSID{865D7100-82C7-42F4-9C06-860DEC0871B2}File name without path24x7 Help.lnkHKEY..\..\..\..{RegistryKeys}Software\24x7HELPSOFTWARE\Microsoft\Tracing\24x7help_RASAPI32SOFTWARE\Microsoft\Tracing\24x7help_RASMANCSSOFTWARE\Microsoft\Tracing\App24x7Help_RASAPI32SOFTWARE\Microsoft\Tracing\App24x7Help_RASMANCSSOFTWARE\Microsoft\Windows\CurrentVersion\Run\24x7HELPSOFTWARE\Wow6432Node\24x7HELPSOFTWARE\Wow6432Node\Microsoft\Tracing\24x7help_RASAPI32SOFTWARE\Wow6432Node\Microsoft\Tracing\24x7help_RASMANCSSOFTWARE\Wow6432Node\Microsoft\Tracing\App24x7Help_RASAPI32SOFTWARE\Wow6432Node\Microsoft\Tracing\App24x7Help_RASMANCSSOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run\24x7HELPSYSTEM\ControlSet001\services\24x7HelpSvcSYSTEM\CurrentControlSet\services\24x7HelpSvcHKEY_LOCAL_MACHINE\Software\[APPLICATION]\Microsoft\Windows\CurrentVersion\Uninstall..{Uninstaller}{A957F04C-49F4-4375-8C8A-D04B769EFE47}_is1
CLSID{865D7100-82C7-42F4-9C06-860DEC0871B2}File name without path24x7 Help.lnkHKEY..\..\..\..{RegistryKeys}Software\24x7HELPSOFTWARE\Microsoft\Tracing\24x7help_RASAPI32SOFTWARE\Microsoft\Tracing\24x7help_RASMANCSSOFTWARE\Microsoft\Tracing\App24x7Help_RASAPI32SOFTWARE\Microsoft\Tracing\App24x7Help_RASMANCSSOFTWARE\Microsoft\Windows\CurrentVersion\Run\24x7HELPSOFTWARE\Wow6432Node\24x7HELPSOFTWARE\Wow6432Node\Microsoft\Tracing\24x7help_RASAPI32SOFTWARE\Wow6432Node\Microsoft\Tracing\24x7help_RASMANCSSOFTWARE\Wow6432Node\Microsoft\Tracing\App24x7Help_RASAPI32SOFTWARE\Wow6432Node\Microsoft\Tracing\App24x7Help_RASMANCSSOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run\24x7HELPSYSTEM\ControlSet001\services\24x7HelpSvcSYSTEM\CurrentControlSet\services\24x7HelpSvcHKEY_LOCAL_MACHINE\Software\[APPLICATION]\Microsoft\Windows\CurrentVersion\Uninstall..{Uninstaller}{A957F04C-49F4-4375-8C8A-D04B769EFE47}_is1
Additional Information
The following directories were created:
%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\24x7 Help%APPDATA%\24x7 Help%PROGRAMFILES%\24x7Help%PROGRAMFILES(x86)%\24x7Help
The following messages's were detected:| # | Message |
|---|---|
| 1 | 24×7 Help emergency computer assistance +1561-948-3761 OurMicrosoft trained technicians are stating by reading to help you resolve all your PC issues and more. Receive instant,friendly support service for issues with your computer, network, software printer and more. |
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