Home Possibly Unwanted Program PUP.InstantSupport

PUP.InstantSupport

Posted: October 16, 2015

Threat Metric

Ranking: 8,919
Threat Level: 1/10
Infected PCs: 24,004
First Seen: October 16, 2015
Last Seen: March 2, 2025
OS(es) Affected: Windows

Technical Details

File System Modifications

Tutorials: If you wish to learn how to remove malware components manually, you can read the tutorials on how to find malware, kill unwanted processes, remove malicious DLLs and delete other harmful files. Always be sure to back up your PC before making any changes.

The following files were created in the system:



%PROGRAMFILES(x86)%\InstantSupport\InstantSupport.exe File name: InstantSupport.exe
Size: 5.22 MB (5226312 bytes)
MD5: 038e2702864163ad9d4a701c70c8f353
Detection count: 80
File type: Executable File
Mime Type: unknown/exe
Path: %PROGRAMFILES(x86)%\InstantSupport
Group: Malware file
Last Updated: February 19, 2020

More files

Registry Modifications

The following newly produced Registry Values are:

CLSID{480ED1A4-0C5C-43bA-AD0E-A9CEA7A51A5E}{48BED1A4-0C5C-43bA-AD0E-A9CEA7A51A5E}{48DED1A4-0C5C-43bA-AD0E-A9CEA7A51A5E}{48DED1A6-4444-43bA-AD0E-A9CEA7A51A5E}{48DED1A6-5556-43bA-AD0E-A9CEA7A51A5E}File name without pathInstant Support.lnkHKEY..\..\..\..{RegistryKeys}Software\InSTabSOFTWARE\InstantSupportSoftware\ISTabSOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION\InstantSupport.exeSOFTWARE\Microsoft\Windows\CurrentVersion\Run\InstantSupportSOFTWARE\Microsoft\Windows\CurrentVersion\Run\PCAP InstantSupportSOFTWARE\Wow6432Node\InstantSupportSOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION\InstantSupport.exeSOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run\InstantSupportSOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run\PCAP InstantSupportHKEY_LOCAL_MACHINE\Software\[APPLICATION]\Microsoft\Windows\CurrentVersion\Uninstall..{Uninstaller}InstantSupport

Additional Information

The following directories were created:
%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\InstantSupport%PROGRAMFILES%\InstantSupp%PROGRAMFILES%\InstantSupport%PROGRAMFILES(x86)%\InstantSupp%PROGRAMFILES(x86)%\InstantSupport%appdata%\InstantSupport
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