Home Malware Programs Adware 'Security Help Video' Pop-Ups

'Security Help Video' Pop-Ups

Posted: December 2, 2016

Threat Metric

Ranking: 10,489
Threat Level: 2/10
Infected PCs: 60,852
First Seen: December 2, 2016
Last Seen: October 14, 2023
OS(es) Affected: Windows

The 'Security Help Video' pop-ups are misleading messages that may plague your Web browser when you visit a low-quality website whose goal is to promote these fake messages. One type of the 'Security Help Video' pop-ups may tell users that their ads and pop-ups are enabled, and they need to follow the on-screen instructions to turn them off. However, the pop-ups may block the user's web browser completely by stopping the victim from accessing any of their browser's buttons or other opened tabs. The only way to solve this is to restart the Web browser completely, thus losing all currently open websites. The messages also may tell users to call 855-598-3098 for assistance, but this is certainly a thing you should not do under any circumstances. This number may be linked to an online technical support tactic that provides users with false information and advice just so that they'll be convinced to spend money on non-existent services or low-quality pieces of PC optimization software.

Surprisingly, 855-598-3098 is not the only phone number that the 'Security Help Video' pop-ups promote, and some users also might be advised to call 855-410-1716 for help. However, it is very likely that both numbers connect users with the same group of con artists who will not hesitate to lie to innocent PC users to try to take their hard-earned money. Another trick that the pop-ups may use to win the user's trust is to tell them that they need to mention the 'reference code JXP29' when they get in touch with the support team. This reference code is meant to look like an important part of the process, but in reality, it has one sole purpose – to tell the con artists which page the user has encountered, and help them decide which tactic scenario they should use.

Browser pop-ups that claim to offer reliable technical support services, or to inform you of existing computer issues are not an information source you should trust, and this applies to the 'Security Help Video' pop-ups as well. Closing these pop-ups can save you a lot of time and problems that you may get into if you opt to call the numbers they advertise. Although it is rare for the 'Security Help Video' pop-ups to be linked to suspicious software installed on your computer, it is recommended to run an anti-malware scanner if you encounter the 'Security Help Video' pop-ups unexpectedly.