Home Malware Programs Adware ‘Windows 7 Support – Case ID’ Pop-Ups

‘Windows 7 Support – Case ID’ Pop-Ups

Posted: April 24, 2017

The ‘Windows 7 Support – Case ID’ pop-ups are a new type of tactic that users might come across when they browse low-quality websites such as the ones linked to software cracks, illegal software downloads, and other borderline illicit digital content. These pop-ups are usually served by 3rd-party advertisers who pay the owners of the low-quality pages mentioned earlier to propagate their content. The pop-ups are not like the ones used by typical technical support tactics and, instead, the con artists behind them have opted to use a different approach. The ‘Windows 7 Support – Case ID’ pop-ups display a new chat window, which has the purpose of convincing the users that they are talking to a certified support technician who'll help them resolve a potential computer problem.

An example of the error messages seen in the ‘Windows 7 Support – Case ID’ pop-ups tells users that they have adware installed on their computers. Furthermore, the cyber crooks may use special scripts that take the visitor's IP address and run it through an IP database to determine the Internet service provider and residential area of the user. This way, the message is crafted to contain the Internet service provider and the city of the visitor, therefore making it more likely that they'll fall for the false information that the ‘Windows 7 Support – Case ID’ pop-ups provide.

'Windows 7 Support – Case ID 7914902 Hi, my name is Megan. I am Chat Support agent for your Windows 7 Computer. I see that you are a [insert ISP] customer. We might have noticed something unsual with your Windows 7 computer or a possible ADWARE in your Chrome Browser. Megal Hall
Call Now (Toll Free)
+1(844) 624-2338'

The endgame of the hoax is the same – convince the user to call a phone number that will supposedly let them acquire the help of certified computer experts. The number featured in the message is (844)-624-2338, but it is likely that different variants of the tactic may use different phone lines to get in touch with potential victims. Just like the usual technical support tactics, this one also aims to take the money of innocent users by charging them for useless services or software. If you ever come across the ‘Windows 7 Support – Case ID’ pop-ups or other Web browser messages that claim that your computer is infected with some threats, then we advise you not to trust them for a single second! Web browser pop-ups are unable to detect harmful software on your computer, and the pop-ups claiming to do this may be affiliated with technical support tactics that have helped con artists collect thousands of dollars from innocent users.