Home How-To-Guides Solving Software and Hardware Issues Caused by Recent iOS Updates

Solving Software and Hardware Issues Caused by Recent iOS Updates

Posted: November 14, 2023

jet black iPhone 7

Introduction to the Problem

Several iPhone users have reported their devices randomly shutting down at night. This unexpected issue might disrupt important functions and settings on the phone and cause a great deal of concern for owners. The problem began after many users updated their devices to iOS 17, indicating that it may be a software issue. Conversely, hardware issues such as water damage or a worn-out battery may also contribute to this error. To resolve this, it is crucial to understand both underlying causes.

Software bugs causing random shutdowns

Some software issues may result in iPhones unexpectedly turning off at night, most commonly being software bugs. These bugs find their way into the public version of iOS and can potentially disturb the performance of any iPhone running on that version. An example of such an issue is the one users experienced with iOS 17, which is believed to be causing the random shutdown phenomenon. The issue may have escalated because iPhones that shut down randomly may be unable to update to a newer, bug-free iOS version.

Solutions to Software Issues

If your iPhone is randomly shutting down at night due to software glitches, a couple of solutions can aid in rectifying this. These include performing a force restart on your iPhone and manually updating it to the latest iOS version.

Force Restart iPhone

Performing a Force Restart, also known as Hard Reset, can help resolve temporary bugs and glitches that might be causing the random shutdowns. This process is often used when the iPhone screen isn't responsive, but could help in this case, too.

Steps to Force Restart iPhone SE 2nd Gen and iPhone 8 and above

To perform a force restart on the models mentioned above, press the volume up button. When you release it,press and the volume down button. When you are done with that, press and hold the power button until you see the Apple logo. Then, release the side button.

Steps to Force Restart iPhone 7 or iPhone 7 Plus

For the iPhone 7 or iPhone 7 Plus, press the volume down button and the power button simultaneously. Hold these buttons until you see the Apple logo appear, then release both buttons.

Steps to Force Restart iPhone 6s or below

The process to force restart the iPhone 6s or any earlier models is a little different. You'll need to press and hold both the power and Home buttons simultaneously. Hold these until you see the Apple logo, then release both buttons.

Manually Update iPhone to the Latest iOS Version

Keeping the iPhone up-to-date with the latest iOS software updates is essential and can often resolve many software-related issues. The latest iOS updates generally have bug fixes to resolve random restart issues.

To manually update your iPhone, go to Settings > General > Software Update and install the available updates. Ensure to keep your iPhone firmware current to prevent any such future issues.

Possible Hardware Issues

While software issues are thought to be the main culprit for iPhones turning off randomly, hardware problems could be equally responsible. The issue may be due to the iPhone being water-damaged or a worn-out battery. These issues are somewhat tricky to diagnose as their symptoms are similar to problems caused by software issues. Below are ways to troubleshoot these problems.

Checking battery health and possibly replacing it

Battery health is a crucial factor to consider when your device is unexpectedly powering off. As batteries age, they may not perform efficiently, leading to sporadic shutdowns. If you notice your iPhone's battery discharging rapidly or the device turning off even with the remaining charge, you may need to check the battery's health. This can be done under Settings > Battery > Battery Health. If the battery health is significantly degraded, consider replacing the battery.

Checking for water damage with Liquid Contact Indicator (LCI)

Another potential cause for your iPhone shutting down randomly at night could be liquid damage. iPhones have a built-in Liquid Contact Indicator (LCI) that shows if the device has been exposed to water or other liquid.

To check for water damage, you have to find the LCI, usually located in the SIM card tray slot. Start by ejecting the SIM tray and then look inside the SIM slot with a flashlight. A white or silver indicator suggests no water damage, while a red or orange indicator suggests exposure to liquid.

If your LCI shows evidence of liquid contact, it's highly recommended to take your iPhone to an Apple store or contact Apple Support. It's essential to remember that liquid damage is typically not covered under Apple's one-year limited warranty, so repair services may be chargeable.

Contacting Apple Support

If your iPhone is shutting down randomly at night despite troubleshooting all software and hardware possibilities, it may be time to seek expert help. In such scenarios, your next action should be to contact Apple Support or visit an Apple Store.

Testing device from professionals if the issue persists

If the software updates, hard resets, battery health checks, and liquid damage inspections don't solve the random shutdowns, you should have your device tested by the professionals at Apple Support. They can conduct a thorough inspection and run necessary tests to determine the cause of the issue. Apple will replace the battery for free if the iPhone battery has gone bad or is no longer functioning properly and your device is still under warranty.

If your issues result from hardware failure or liquid damage, professional service is vital to prevent further damage and ensure your device is working optimally once again.