Home How-To-Guides Troubleshooting the BBC News App: Simple Solutions and Reinstalling Tips

Troubleshooting the BBC News App: Simple Solutions and Reinstalling Tips

Posted: November 18, 2023

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The BBC News app is a valuable tool for millions of users worldwide. It delivers the latest news, breaking stories, and in-depth analysis at your fingertips, ensuring you stay updated with all the important news events. However, the app may not function correctly at times. The reasons for this can range from internet issues to server problems or outdated apps. Based on personal experience, here are some possible reasons why the BBC News app might not work on your iPhone or iPad.

Common Reasons for BBC News App Not Working

Internet Connection Issues

If the BBC News app is not working, the first thing to check is your internet connection. Your iPhone or iPad must be connected to the Internet to access the most recent news stories from the app. If your Internet connection is unstable or slow, the BBC News app may fail to load content or update the news feed. Therefore, ensure you have a stable and fast Internet connection and try to reload the app if it is not working.

Outdated BBC News App

Another common reason for the BBC News app not working could be an outdated version of the app. Like all apps, regular updates are released to fix bugs, upgrade performance, and add new features. If your current version of the BBC News app is outdated or outdated, it may not function properly. Hence, regularly check your device's App Store to see if an update is available.

Device Compatibility Issues

App compatibility issues could also be why the BBC News app is not working on your iPhone or iPad. Your device's operating system and hardware specifications must meet the app's minimum requirements, which can typically be found on the app's page in the App Store.

Server Issues

If you have a secure Internet connection, your app is up-to-date, and your device meets all the app's requirements, but the BBC News app is still not working, the issue could be with the BBC's servers. If the BBC's servers are down or experiencing issues, the app cannot retrieve news stories. You can check BBC's official website or social media accounts for any announcements regarding server issues.

Glitches or Bugs in the App

Like any software, the BBC News app can also experience glitches or bugs, causing it to malfunction. If none of the above solutions work, it could be beneficial to troubleshoot the app. Close the app completely and reopen it, clear the app's cache in your device settings, or even reinstall the app to help fix these issues.

Simple Solutions to Try First

Ensure a Stable Internet Connection

A stable internet connection is necessary for the BBC News app to function properly. Check to ensure your device is connected to the Internet – if you're using a Wi-Fi network, verify that it functions correctly. If possible, try navigating to different websites or other apps to ensure the issue is not with your connection.

Update the BBC News App and Device Software

Updating the BBC News app is important to resolve any functionality issues. You can check for updates in your device’s App Store. Additionally, don't forget to update your device's operating system - sometimes, app issues can arise from compatibility problems with older OS versions.

Restart the Device

Often, a simple restart of your iPhone or iPad can fix minor software glitches that could be causing the BBC News app to malfunction. To do so, press and hold the power button of your iPhone or iPad and then slide to power off. After your device is off, press and hold the power button again until you see the Apple logo to restart.

Force Quit and Restart the BBC News App

If the app is still not running after the initial checks, consider force quitting it. You can do so on an iPhone or iPad by double-clicking the home button to access the app switcher. Swipe left or right to find the BBC News app, then swipe it off the screen to force quit. Once the app is closed, try reopening it to see if it works properly.

Reinstalling the App

Delete the App

If the simple solutions do not work and the app is still experiencing issues, it may be time to completely remove the app from your device. Doing so can help eliminate any glitches or errors caused by corrupt or improper files. To delete the app, simply press and hold the BBC News app icon, then select 'Remove App' or 'Delete App' from the options. Please note that deleting the app may cause you to lose any data saved within the app.

Download the App Again from the Apple App Store

Once the BBC News app has been removed from your device, navigate to the Apple App Store and search for the BBC News app. From there, you can download and reinstall the app. Re-downloading the app makes sure you have the most up-to-date version installed, which could resolve any compatibility or performance issues. Once the app is reinstalled, check if it works properly.

Issues Due to Older iOS Versions

Requirement of iOS 15 or Later for the BBC News App

It is crucial to note that your device's version of iOS plays a significant role in the functioning of the BBC News app. For optimal performance, the app requires iOS 13 or later. If your device's iOS is older than iOS 15, you may face issues with the app. Make sure to update your device's iOS to the latest version to ensure the smooth running of the BBC News app.

Potential Option to Download Older Version of the App

If, for any reason, updating to the latest iOS version is not an option, Apple does provide a potential solution for you to still use the app. In some cases, when you are trying to install an app from the App Store on an older version of iOS, the App Store may offer the option to download an older version compatible with your device's iOS. However, this may not always be available and depends on the app developer's settings.