Home How-To-Guides Troubleshooting Tips: How to Restart and Run EA App Like a Pro

Troubleshooting Tips: How to Restart and Run EA App Like a Pro

Posted: January 15, 2024

a person playing a video game on a laptop

Restart EA App

While using the EA App, you may encounter problems or errors that disrupt the gameplay. One straightforward solution to address these issues is to restart your EA app. This approach is highly effective when the problem is due to temporary system glitches or program cache data.

To initiate a restart, you can use the 'Restart' option, which is usually available on the error page. Sometimes, an error can cause the EA app to freeze or crash. In this case, closing and reopening the app can serve as a quick reset. It's a way to refresh the app and clear temporary data that may be causing the problem.

Steps to Restart the EA App

Follow these straightforward steps to restart your EA App when you face technical issues:

  • Close the EA App: Click the 'X' in the top right corner. If it's frozen, you can use the Task Manager on a PC or the Force Quit option on macOS to shut it down.
  • Restart your computer: A reboot may fix minor technical issues or glitches. When your computer has restarted, only open the necessary applications to prevent software conflicts.
  • Relaunch the EA App: Once your computer has restarted, click the EA app icon to relaunch the application. On mobile, tap on the app icon on your home screen.

After performing these steps, check if the issue with your game still exists. If it does, try other troubleshooting options like clearing the EA App's cache or reinstalling the app.

Steps to Easily Uninstall and Reinstall the EA App

If restarting the EA App doesn't resolve the issues, then uninstalling and reinstalling the application may be your next best step. This could potentially fix any minor bugs or glitches in the application that are causing the error. Here's how you can do this:

Uninstall the EA App:

  1. Press and hold the EA App icon until a pop-up menu appears.
  2. Select the 'Uninstall' option to finish the process.

Reinstall the EA App:

  1. Go to the EA app's official website.
  2. Click the 'Download' button. The app will start downloading automatically.
  3. Follow the on-screen prompts to install the program.
  4. Relaunch the EA App to see if the error has been resolved.

How to Delete the EA App's Cache Data

Another effective solution for fixing the error in your EA App is deleting the app's cache data. Caches are the files that store information for easy access. However, there is a chance they can get corrupted and cause issues.

To clear the EA App's cache data, follow these steps:

  • Launch the EA App on your PC.
  • Click the three dots in the left corner of the screen.
  • Select the 'Help' option and then 'App Recovery.'
  • Select the 'Clear cache' option.
  • After the process is completed, relaunch the app.

These solutions should help resolve common errors you might encounter when playing games on the EA App. However, if the error persists after following these steps, consider contacting EA's customer service for aid.

Run the EA App with Administrative Privileges

While using the EA app, especially on a PC, granting it certain permissions may ensure it operates without hitches. One such permission is running it with administrative privileges. This bypasses user account controls that could create problems. It ensures the app has full user rights and access to essential system resources and software it may need to function optimally.

Steps to Run the EA App as an Administrator

Adhere to the following steps to run the EA App as an administrator:

  1. Find the EA App icon on your PC. It's usually located on your desktop or in your programs list.
  2. Right-click the EA App icon.
  3. From the drop-down menu, select 'Properties.'
  4. When the Properties menu opens, click the 'Compatibility' tab.
  5. Find and select the option 'Run this program as an administrator.'
  6. Click the 'Apply' button.
  7. Finalize your changes by clicking 'OK.'

After applying these changes, try launching the EA App on your PC. Running the app as an administrator should resolve many permissions-related issues that cause errors or glitches.

Checking and Limiting Resources Used by Other Apps

Each application running on a PC consumes some system resources, such as CPU, memory, or internet data. If multiple applications run in the background and consume substantial resources, your EA App might not work optimally or even crash. Adding the EA App and its related components as exceptions can help alleviate this problem.

Resolving Resource Conflicts

Here's a step-by-step procedure to follow:

  1. Open 'File Explorer' on your PC.
  2. Navigate to 'C:\Program Files\Electronic Arts\EA Desktop\EA Desktop.' This is usually the installation directory, although this may be different if you installed the app in another folder.
  3. In this directory, find 'EADesktop.exe' and add it as an exception in your system's resource management.
  4. You will also need to add 'EALauncher.exe' and 'EABackgroundService.exe,' both of which can be found in the same folder as exceptions.
  5. Navigate to 'C:\Program Files\EA Games\" Game Name"' to add a specific game as an exception. You will need to find the game's executable file, typically located in the game's folder.

Adding these files as exceptions ensures they have the necessary resources to run without issues. After doing this, launch the EA app and check if the issues persist. Remember that EA has a dedicated support team to assist if the problem remains unresolved.

Use the App Recovery Tool

One of the most common troubleshooting steps for app issues is clearing the cache. For the EA app, this process involves using the App Recovery tool. The cache is a storage location where the app collects and stores data for faster future reference, improving the overall speed and efficiency. However, this cache can become filled with outdated or corrupted data over time, leading to problems like the 'temporarily lost connection' error in the EA app. Clearing the cache may resolve these issues and help your app run smoother.

Finding and Running the App Recovery Tool

The App Recovery tool is built into the EA app, and it's designed to clear the cache and fix other minor problems. Using this tool is quite simple and can solve many common issues. Follow these steps:

  1. Launch the EA app on your PC.
  2. Click the three-line icon (often referred to as a 'hamburger menu') located in the left corner of the EA app.
  3. Scroll to the 'Help' section.
  4. Click on 'App Recovery.'

Clearing the Cache

From the 'App Recovery' section, you can easily clear the cache:

1. In the 'App Recovery' section, select 'Clear Cache.'

  • If you can't open the EA app, you can also clear the cache from the Windows Settings menu by following these steps:
    • Open the EA app.
    • Click the down arrow icon.
    • Select 'App Recovery.'
    • A confirmation window will pop up. Click on 'Clear Cache.'

2. After completing the process, you may need to sign in again.

Clearing the cache using the App Recovery tool is a simple, quick solution to many common problems with the EA app. If you continue experiencing issues, consider exploring other troubleshooting methods or contact EA support for further assistance.

Reset Network Settings

Network connection issues can often lead to disruption in the functionality of the EA App, causing errors such as 'temporarily lost connection.' Manipulating your network settings can significantly help iron out these issues. The series of operations to be performed consists of various tasks, including assessing your internet strength, restarting your router, adjusting your DNS settings, disabling Windows Firewall, and resetting your network settings.

Checking Internet Strength

Your internet connection's strength and stability are crucial in ensuring the EA App's smooth operation. To check your net connection, use one of the many Internet Speed Testers available online. These tools can provide complete details about your network speed, including uploading and downloading speeds.

Refreshing Your Router

If you identify that the internet connection is weak or unstable, attempt rebooting your router. Switch it off, wait a little while, then switch it on again. This simple restart can often resolve connection issues. Following this, verify if the error persists on the EA App.

Adjusting DNS Settings

You may also want to try switching to Google DNS, which is known for its speed and security. Follow these steps:

  1. Press Win + R to open the Run dialog box.
  2. Type "ncpa.cpl" to open the Network connections page and hit 'OK.'
  3. Right-click on your active network adapter and choose 'Properties.'
  4. Choose 'Internet Protocol Version 4 (TCP/IPv' and click 'Properties.'
  5. Select 'Use the following DNS server addresses.'
  6. Enter for the Preferred DNS and for the Alternate DNS.
  7. Click 'OK' to save the changes.

Once changes are applied, check if your EA App connectivity issue is resolved.

Disabling Windows Firewall

Following these steps will help you disable your Windows Firewall, which can occasionally block applications:

  1. Click 'Start.'
  2. Click 'Control Panel.'
  3. Click 'System and Security.'
  4. Click 'Windows Firewall.'
  5. Select 'Turn Windows Firewall on or off' (you may need to provide the Administrator password at this step).
  6. Under each Network location, select the 'Turn off Windows Firewall' option.

Resetting Network Using Command Prompt

You can reset your network settings if the previous steps don't resolve your issue. Run the following commands in the Command Prompt (Admin mode) and then restart your system:

1. Open 'Command Prompt' as an Administrator.

  • Type in the following commands and press 'Enter' after each one:
    • netsh winsock reset
    • netsh int ip reset
    • ipconfig /release
    • ipconfig /renew
    • ipconfig /flushdns

2. Restart your system to apply these changes.

After resetting your network settings, verify if the EA App connection issue persists. If it does, consider reaching out to EA Help for support.