Home How-To-Guides Troubleshooting the White Screen of Death on iPhone

Troubleshooting the White Screen of Death on iPhone

Posted: October 11, 2023

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Causes of the White Screen of Death on iPhone

- Software bugs

While the iPhone 13 series is a marvel of technology, it's not perfect. It can still experience software glitches and bugs that sometimes manifest as a white screen. This issue usually occurs when a software update doesn't install properly or if the system has other inherent issues.

- Jailbreak failure

Another reason you might see a white screen of death is a jailbreak gone wrong. When you attempt to jailbreak your iPhone 13, essentially breaking out of Apple's walled garden for greater customization, things can sometimes go wrong, leading to the White Screen of Death.

- Hardware failure

Failing hardware can also be the cause of the iPhone's white screen. One common scenario is the cable that attaches the iPhone's motherboard to the screen coming loose or breaking completely. This can happen over time due to wear and tear or result from dropping your phone too often.

Potential Solutions

- Checking for accidental magnification

One cause for a white screen could be accidental magnification. This can make the iPhone's screen zoom in on a white area, making it seem like it has gone entirely white. To check for this, try double-tapping with three fingers to zoom out.

- Force restarting the iPhone

If your iPhone's screen is completely white and unresponsive, a force restart can often fix the problem. This won't result in data loss; it can resolve software and hardware issues that can cause a white screen.

- Restoring from a backup or completely restoring the device

If a forced restart doesn't resolve the problem, you may need to try restoring your iPhone from a previous backup or performing a "fresh start" with a complete device restore.

Steps for Restoring iPhone

- Connecting iPhone to computer

First, connect your iPhone to your computer with a USB-C to Lightning cable.

- Opening Finder/iTunes

Open Finder on a Mac running macOS Catalina or later, iTunes on a Mac with macOS Mojave or older, or a Windows PC.

- Entering Recovery Mode on iPhone

Put your iPhone in Recovery Mode. The procedure to enter Recovery Mode varies depending on the model of your iPhone.

- Navigating to iPhone in Finder/iTunes to restore or update

In Finder or iTunes, you should see your iPhone listed. Click on it, then select "Update" or "Restore" to start the process.

Contacting Apple Support

- If other methods fail, contact Apple Support

If all other troubleshooting steps fail, it's time to contact Apple Support. They can provide further assistance.

- Using Apple Store's Genius Bar

If you'd rather get support in person and have an Apple Store nearby, you can make an appointment at the Genius Bar. The technicians there can check out your device and recommend your next steps.

- Considerations for devices under warranty or with AppleCare+

If your iPhone is under warranty or protected by AppleCare+, mention this to Apple Support or the technicians at the Genius Bar.

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