Troubleshooting WiFi Connection Issues

If your laptop or computer is having trouble connecting to WiFi, then you may need to try some troubleshooting tips, which might help you identify and solve the problem. Keep in mind that some of these steps require tampering not just with your primary device but also with your router and its settings. Let's begin:

Try to Connect the Ethernet Cable Directly

First of all, you need to determine whether the problem is caused by the WiFi connection or by your Internet Service Provider (ISP.) Disconnect the cable from the router, and connect it directly to your PC/laptop, and then test your connection. If there are no issues anymore, then it is likely that the WiFi signal is the problem. If the issue persists, then the problem is likely to be caused by your Internet Service Provider, and you need to contact them for assistance.

Restart the Router and System

Restarting the router is recommended whenever you experience any sort of Internet issues. This will reset its cache and allow it to fetch new configuration from your Internet Service Provider, as well as to re-establish wireless connection to all authorized devices. We also recommend restarting your PC/laptop, as this is also a common troubleshooting step whenever you experience any problems.

Run an Antivirus Scanner

Having malware on your computer may often cause problems with your Internet or wireless connection. We advise you to run a full system anti-malware scan to make sure that there is no software impacting your wireless connection negatively.

Turn off the Antivirus or Firewall Temporarily

Antivirus or firewall software may often be overly zealous when it comes to filtering your network traffic, and this may sometimes result in Internet connectivity issues. Turn them off temporarily and see if the issue persists.

Move the Router Closer, Adjust the Antenna, and Remove Obstructions

Keep in mind that wireless routers work flawlessly when they are relatively close to the device receiving the signal. If you are 2-3 rooms away from the router, then we advise you to try to move your system close to the router. Also, make sure that the router's antennas are properly positioned. Last but not least, make sure that they are no metal objects near the antenna – this may often obstruct the wireless signal.

Update Router Firmware and Device Drivers

Keeping your router up-to-date is recommended to make sure that there are no exploitable vulnerabilities, as well as bugs that could interfere with your router's performance. You also need to make sure that the wireless device/card of your laptop or computer is also up-to-date. You can do this by downloading the latest drivers manually or by using reputable driver maintenance tools, which will automatically keep your drivers up-to-date.