Home Malware Programs Ransomware 'Supportfriend@india.com' Ransomware

'Supportfriend@india.com' Ransomware

Posted: September 2, 2016

Threat Metric

Threat Level: 10/10
Infected PCs: 86
First Seen: September 2, 2016
OS(es) Affected: Windows


The 'Supportfriend@india.com' Ransomware is a Trojan built from CrySiS, a ransomware-based kit that different remote attackers may pay for creating custom, file-encrypting threats. Symptoms of the 'Supportfriend@india.com' Ransomware infections include the presence of ransom instructions, strange extensions on your files, and, most importantly, being unable to use any content affected by the encryption attack. Victims should delete the 'Supportfriend@india.com' Ransomware with advanced anti-malware technology and use free means of data recovery.

A Friend Your PC Should Never Hope to Meet

As anti-malware solutions improve at detecting recent spin-offs of old threats, con artists, too, must update their campaigns and revise their threatening software. The Crysis family is one of the year's most relevant examples of this struggle. Con artists pay a fee to access the CrySiS builder and then create a personal file encryption Trojan, such as the Mailrepa.lotos@aol.com Ransomware, the Gerkaman@aol.com Ransomware, the Masterlock@india.com Ransomware or the 'Supportfriend@india.com' Ransomware.

The 'Supportfriend@india.com' Ransomware is a recent variant whose campaign most likely began in late August, using infection vectors malware researchers have yet to analyze. The 'Supportfriend@india.com' Ransomware uses what is, by now, the standard techniques of its family to scan for files not needed for the Windows's stability, including those saved in any removable and remote drives. Then, they're encrypted and given name modifications consisting of a customized ID string, the 'Supportfriend@india.com' Ransomware's e-mail address for ransom-related messages, and the '.xtbl' extension (which Troldesh Ransomware also uses).

After these attacks, the 'Supportfriend@india.com' Ransomware creates encryption warning messages that include recommendations on transferring ransom money in return for getting access to the con artists' decryption program. Before considering paying, readers should be aware that con artists affiliated with the 'Supportfriend@india.com' Ransomware's family have histories of taking money without delivering any decryption help, leaving the victim poorer and, still, the owner of encrypted files.

Trimming a Trojan Family of Digital Extortionists

Because of the restricted decryption solutions around the Crysis Ransomware variants, the most important data protection strategy malware experts can recommend is using the backup technology. By backing your information up to a source not accessible to the 'Supportfriend@india.com' Ransomware, you can disinfect your PC and restore any encrypted content without needing to break the Trojan's cipher. In the case of other families of similar threats, the PC security sector often provides free decryption programs, although relying on them too heavily is not recommended.

The symptoms of the 'Supportfriend@india.com' Ransomware infections are most obviously discernible after the encryption damage takes place. To prevent it, avoid common vulnerabilities abused by threat actors associated with the Crysis Ransomware, of which attached e-mail files is, overall, the most significant. Keeping anti-malware solutions with system monitoring features also can assist with detecting or deleting the 'Supportfriend@india.com' Ransomware, which is a memory-persistent threat that auto-launches with each reboot.

The 'Supportfriend@india.com' Ransomware is part of a well-analyzed family of threats, but preventing the infection remains the best chance a potential victim has to avoid a ransom scenario. If any of your files have a financial value, spending the time to keep them protected can save you from the twenty-two situation of having to trust a con artist with your money or writing off your content.

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